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Whether you’re looking to make your first career step or want a new challenge as a seasoned subject-matter expert, we want to hear from you.

Customer Support

Vacancy: 1
Application Deadline: 10th September, 2023

Application Deadline:








Job Opportunity: Customer Support

About Us

At ASTGD, we believe in empowering our customers by providing top-notch technical support that transforms challenges into opportunities. Our mission is to deliver exceptional customer experiences through expert problem-solving and unparalleled service. As a Technical Customer Support Specialist, you will play a critical role in ensuring our clients’ success while growing your skills in a dynamic and collaborative environment.

Position Overview

We are seeking enthusiastic and skilled Technical Customer Support Specialists to join our team. As a Technical Customer Support Specialist, you will be the key point of contact for our customers, assisting them with a wide range of technical inquiries and issues. Your ability to empathize, communicate effectively, and provide accurate solutions will be essential in exceeding customer expectations.

Key Responsibilities:

  • Provide exceptional technical support to customers via phone, email, and chat channels.
  • Diagnose and troubleshoot software and hardware issues, walking customers through step-by-step solutions.
  • Document all interactions and resolutions in a detailed and organized manner.
  • Collaborate with cross-functional teams to escalate and resolve complex technical issues.
  • Identify and report product issues or trends to help improve product quality and customer experience.
  • Maintain up-to-date knowledge of our products, services, and industry trends.
  • Contribute to the creation and improvement of support documentation and knowledge base articles
  • Uphold high levels of customer satisfaction, ensuring customers feel valued and understood.
  • Continuously seek opportunities to enhance your technical skills and customer service expertise.


  • High school diploma or equivalent; associate or bachelor’s degree in a technical field is a plus.
  • Previous experience in technical customer support, help desk, or related roles is advantageous.
  • Strong problem-solving skills and a passion for assisting customers.
  • Excellent communication skills, both written and verbal, with the ability to explain technical concepts in a clear and understandable manner.
  • Patience, empathy, and a positive attitude when dealing with customers.
  • Familiarity with computer hardware, operating systems, and common software applications.
  • Ability to adapt to shifting priorities and manage multiple tasks effectively.
  • AExperience with customer support software and ticketing systems is a plus.

What We Offer:

  • Competitive compensation package with performance-based incentives.
  • Comprehensive training and ongoing professional development.
  • Opportunities for career growth within a rapidly expanding company.
  • Collaborative and inclusive work environment that values diverse perspectives
  • Flexible work arrangements, including remote options.



How to Apply

If you’re ready to bring your design prowess to a dynamic team, we’d love to see your talent in action! Please submit your resume, a cover letter detailing your design philosophy, and a link to your portfolio showcasing your best work to by 10th September.

Join us in shaping the visual narrative of ASTGD! Your designs will play a crucial role in capturing our brand’s essence and connecting with our


Work at office

Job Location

Bangabandhu Sheikh Mujib Hi-Tech Park, Rajshahi


Send us an email with your UPDATED CV –


10th September, 2023