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Refund Policy

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Refund Policy

At ASTGD, we value our customers and aim to deliver top-notch products and services. Our refund policy is designed to be transparent and fair, covering the following conditions:

1. Refund Eligibility:

Defective or Non-Functional Products/Services:

  • Refunds are applicable for products or services that are proven defective or do not match their description.
  • Customers must notify ASTGD within 7 days of receiving the product/service.

Custom Software Development:

  • Refunds for custom software development will depend on the completion level of the project. A proportional refund may be granted for the unfinished portion of the work.

Non-Refundable Products/Services:

  • Subscriptions or licenses that have already been activated or utilized.
  • Products/services marked as "final sale" or discounted items.
  • Custom solutions where work is already delivered as per client requirements.

Cancellation Due to Delay:

  • If ASTGD fails to deliver the agreed product/service within the stipulated timeline, customers may request a refund.

2. Refund Process:

How to Request a Refund:
Submit a written request via email to info@astgd.com with the following details:

  • Invoice Number.
  • Description of the issue.
  • Relevant evidence such as screenshots or documentation.

Timeline for Refunds:

  • Refund requests will be reviewed and processed within 7-10 business days of submission.

Mode of Refund:

  • Refunds will be issued via the original payment method, such as bank transfer, mobile banking, or payment gateway.

3. Exclusions and Limitations:

ASTGD is not liable for refunds in cases of:

  • Customer negligence or misuse of products/services.
  • Issues arising due to third-party integrations or dependencies not provided by ASTGD.
  • Software or solutions that are functioning as per the agreed terms.

Technical Support Fees:

  • Fees paid for technical support services are non-refundable.

4. General Guidelines:

  • Customers are advised to carefully review their orders before making payment.
  • Ensure all claims for refunds are backed with appropriate evidence for faster processing.

5. Contact for Disputes:

If you have any concerns about your refund request, you may contact our team for assistance:

  • Email: info@astgd.com
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