Job Opportunity: Customer Support

About Us

At ASTGD, we believe in empowering our customers by providing top-notch technical support that transforms challenges into opportunities. Our mission is to deliver exceptional customer experiences through expert problem-solving and unparalleled service. As a Technical Customer Support Specialist, you will play a critical role in ensuring our clients’ success while growing your skills in a dynamic and collaborative environment.

Position Overview

We are seeking enthusiastic and skilled Technical Customer Support Specialists to join our team. As a Technical Customer Support Specialist, you will be the key point of contact for our customers, assisting them with a wide range of technical inquiries and issues. Your ability to empathize, communicate effectively, and provide accurate solutions will be essential in exceeding customer expectations.

Key Responsibilities:

• Provide exceptional technical support to customers via phone, email, and chat channels.
• Diagnose and troubleshoot software and hardware issues, walking customers through step-by-step solutions.
• Document all interactions and resolutions in a detailed and organized manner.
• Collaborate with cross-functional teams to escalate and resolve complex technical issues.
• Identify and report product issues or trends to help improve product quality and customer experience.
• Maintain up-to-date knowledge of our products, services, and industry trends.
• Contribute to the creation and improvement of support documentation and knowledge base articles
• Uphold high levels of customer satisfaction, ensuring customers feel valued and understood.
• Continuously seek opportunities to enhance your technical skills and customer service expertise.

Qualifications:

• High school diploma or equivalent; associate or bachelor’s degree in a technical field is a plus.
• Previous experience in technical customer support, help desk, or related roles is advantageous.
• Strong problem-solving skills and a passion for assisting customers.
• Excellent communication skills, both written and verbal, with the ability to explain technical concepts in a clear and understandable manner.
• Patience, empathy, and a positive attitude when dealing with customers.
• Familiarity with computer hardware, operating systems, and common software applications.
• Ability to adapt to shifting priorities and manage multiple tasks effectively.
• AExperience with customer support software and ticketing systems is a plus.

What We Offer:

• Competitive compensation package with performance-based incentives.
• Comprehensive training and ongoing professional development.
• Opportunities for career growth within a rapidly expanding company.
• Collaborative and inclusive work environment that values diverse perspectives
• Flexible work arrangements, including remote options.

Salary

Negotiable

How to Apply

If you’re ready to bring your design prowess to a dynamic team, we’d love to see your talent in action! Please submit your resume, a cover letter detailing your design philosophy, and a link to your portfolio showcasing your best work to info@astgd.com by 10th September.

Join us in shaping the visual narrative of ASTGD! Your designs will play a crucial role in capturing our brand’s essence and connecting with our
audience.

Workplace

Work at office

Job Location

Bangabandhu Sheikh Mujib Hi-Tech Park, Rajshahi

Contact

Send us an email with your UPDATED CV – info@astgd.com

Deadline

10th September, 2023